SWTOR: Regarding server queues
Every game upon release day suffers the horrifying queue window and fans cringe when greeted with the popup window (you are now 804 in queue). Imagine the days of childhood, at least for me anyway, when promised a big bowl of ice-cream–only to discover the bowl is filled with liver and onions. Hey, I personally love liver and onions, so waiting in a queue isn’t so bad for me.
Game developers, of course, are not trying to serve you a bowl of liver and onions. They are merely trying to provide the best comfort zone for the masses attracted to their latest creation. That said, Jeff Hickman, Executive Producer – Live Services, feels our pain.
“In order to ensure that the service would be smooth and stable, we staged how we brought people into the Early Game Access program, adding people in waves. As you know, there are a lot of folks who want to play the game right now and we want to make sure they have lots of people to play with. Balancing this with figuring out when to bring new servers online to help alleviate the size of the queues is part art and part science. On one hand, you do not want people to wait too long – on the other hand, you want to make sure that people have a dynamic, engaging community to play with for long after launch. Either way, we have one clear objective – to make sure folks have fun.” Jeff Hickman writes on the SWTOR blog.
Keep in mind SWTOR fans: once you’re in the game and slaughtering those Jedi scum—the queue will have been worth the wait! Right? (yes I know those Jedi have feelings, too *waves-hand*)
Hickman later states that “While we can’t promise that there won’t ever be queues, we can promise you that we are taking this matter seriously and constantly reviewing them to make sure that they are manageable and reasonable.”