Jawbone UP Wristband issuing refunds after battery & sync issues
It was hyped, it was big, and it was unique! Jawbone is issuing a “no questions asked” refund to users who are suffering issues with the wake-up device after numerous complaints. Jawbone UP monitors a persons sleep through the night and locates the best time (that the user sets) to wake the person up. This provides better livelihood for the person throughout the day with the monitoring of sleep habbits given them the best scenario to waking up.
Unfortunately the Jawbone UP is suffering from two specific capacitors in the power system that affects the ability to hold a charge in some of its bands. Jawbone also said it would fix an issue with syncing in relation to the band hardware.
Hosain Rahman, CEO of Jawbone, apologized on its website blog: ”While many of you continue to enjoy the UP experience, we know that some of you have experienced issues with your UP band,” Rahman wrote. “Given our commitment to delivering the highest quality products, this is unacceptable and you have our deepest apologies.”
It is only speculation that people were not woken up at all, causing them to perhaps be late for work or school. Rahman later said “Please know that we’re doing – and will continue to do – everything we can to make things right. This is just the beginning for UP and we are excited to keep improving until we realize the powerful vision of what this category can be.”